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Return and Exchange


At Decor Ornaments (decorornaments.com), we are committed to providing a seamless shopping experience and ensuring customer satisfaction with our premium home decor products. Our Return and Refund Policy outlines the steps and conditions for returning or refunding your purchase.

This business is owned and operated by Decor Ornaments, registered in Pakistan.

For inquiries, contact us at:

  • Phone/WhatsApp: +92 322 6833554

  • Email: info@decorornaments.com

RETURNS

Return Eligibility

Returns are accepted for unused, undamaged items in their original packaging, including all tags and labels (if any). Products must be returned in the exact condition they were delivered.

Return Timescale

You are eligible to request a return within 7 days of receiving your order.

To initiate a return, please contact us via email or WhatsApp with:

  • Order details

  • Reason for the return

Returns requested beyond this 7-day period will not be processed.

Returning Damaged Items (Crucial for Fragile Decor)

If your item (especially fragile blue pottery or acrylic frame) is damaged or defective upon delivery, you must report the issue to us on the same day of receipt.

Damaged items must be returned in their original packaging to avoid rejection of the return.

Contact our team via WhatsApp or email and immediately provide:

  • Photos or videos clearly showing the damage to the product.

  • Photos of the outer packaging, if it was damaged during transit.

Note: If damages occur after delivery due to improper handling or failure to follow product care instructions, returns or refunds will not apply.

Return Process

  1. Contact us at info@decorornaments.com or via WhatsApp at +92 322 6833554 with your return request.

  2. Provide the necessary details, including photos of the product and packaging.

  3. Once the return is approved, we will guide you on the return shipping process.

REFUNDS

Refund Timescale

Refunds are processed once the returned item is received and verified at our warehouse.

Refunds for verified defective or damaged products are prioritized and processed within 2-3 working days of verification.

Replacement for Damaged Items

If you prefer a replacement for a damaged item, we will prioritize the delivery of the replacement product at no additional shipping cost. Items will only be replaced once. If the replacement is also unsatisfactory, a refund will be initiated.

Product Quality Guarantee

If you are unhappy with the quality of your blue pottery or acrylic frame item:

  1. Send back the product to us.

  2. We will provide a full refund or offer a replacement.

  3. Replacements are limited to one attempt. If the issue persists, a full refund will be issued.

DISCLAIMERS & Reporting Damages

  • Items returned without original packaging or damaged due to improper care will not be processed.

  • Decor Ornaments explicitly disclaims liability for any special, incidental, or consequential damages arising from improper use or care of the products.

  • It is the customer's responsibility to follow the product care instructions to ensure longevity and prevent damage.

How to Request a Return or Refund:

  1. Contact us via:

    • Email: info@decorornaments.com

    • WhatsApp: +92 322 6833554

  2. Include the following information:

    • Order number

    • Reason for return/refund

    • Photos/videos, if applicable

Thank You for Shopping with Decor Ornaments (decorornaments.com) 

We are dedicated to providing you with high-quality home decor items and an exceptional customer experience. Your feedback and satisfaction are important to us.